FAQs

Worldwide Shipping Services

For your convenience, we ship our products to all parts of the world and offer free standard shipping. Please refer to our Worldwide Shipping Policy for more details.

Order Changes

If you discover any errors in your order, please feel free to email service@vilees.com with details including your name, phone number and order number.

Return Policy

We promise a hassle-free 10-day return service. If you are not satisfied with the product you received, simply return the unused jewelry in its original packaging. Once the return is accepted, the refund will be refunded to your original account. Please note that all promotional gifts must also be returned with the item. Please refer to our Return and Cancellation Policy for more details.